HRMS, CKYC & IT Infrastructure Enablement for Regional Rural Banking

Odisha Gramya Bank

Odisha Gramya Bank is a Regional Rural Bank sponsored by Indian Overseas Bank (IOB), delivering essential banking services across Odisha with a strong focus on rural development and financial inclusion.

The Client

Odisha Gramya Bank is a Regional Rural Bank (RRB) operating in the state of Odisha and sponsored by Indian Overseas Bank (IOB). The bank plays a key role in extending banking and credit facilities to rural and semi-urban communities, supporting agriculture, MSMEs, and priority-sector lending.

As an RRB, the bank manages distributed branch operations with strict regulatory requirements and a strong emphasis on secure customer onboarding and workforce management.

Size & Reach

Branches: The bank operates a large network of 979 branches across rural Odisha.
ATMs: It maintains 155 networked ATMs.
Workforce: The bank employs a staff of 3,408 employees.
Customer Base: It serves approximately 1.2 million (12 lakh) customers.
Ownership: The bank is sponsored by the Indian Overseas Bank (IOB), with share capital contributed by the Government of India, Government of Odisha, and IOB in a 50:15:35 ratio.
Focus Areas: OGB is heavily involved in rural financing, with a focus on Self Help Groups (SHGs) and agricultural loans. It has been recognized as a top-performing bank in credit linkage for SHGs.

The Challenge

Odisha Gramya Bank required reliable systems to strengthen employee management, regulatory compliance, and IT infrastructure across its branch network.

Key challenges included:

Managing HR operations for a geographically distributed workforce
Ensuring CKYC compliance for secure and standardised customer onboarding
Maintaining dependable hardware and system software across branches
Supporting operational stability in a regulated banking environment

The Solution

Natural Support Consultancy Services Pvt. Ltd. (NSCSPL) partnered with Odisha Gramya Bank to deliver focused banking and enterprise solutions aligned with RRB and regulatory standards.

Our solution included:

HRMS Implementation to centralise employee data and HR workflows
CKYC Enablement to support compliant customer onboarding processes
Hardware & System Software Support to ensure stable branch-level IT operations

The Results

Centralised and streamlined HR operations
Improved compliance readiness through CKYC enablement
Stable and reliable IT infrastructure across branches
Reduced operational disruptions and improved system continuity

THE DETAILS

Client: Odisha Gramya Bank
Parent Bank: Indian Overseas Bank (IOB)
Sector: Banking
Type of Organisation: Regional Rural Bank
Location: Odisha, India
Engagement Type: Technology Partner
Project Status: Live / Under Support
Website: odishabank.in

TECHNOLOGY WE USED

WHAT WE DID

HRMS Implementation
CKYC Enablement

Get In Touch

do you want to hire resources
for your project?

Are you looking to hire skilled resources for your project? Our software development teams are here to meet your bespoke requirements and tackle the challenges of today’s tech-savvy clients.

Edit Template