ERP & NFC Enablement for Large-Scale Public Sector Banking

Indian Bank

Indian Bank is a leading public sector bank of India, delivering comprehensive banking services nationwide through an extensive branch network and digital platforms, with a strong focus on operational efficiency and customer convenience.

The Client

Indian Bank is a prominent Indian public sector bank founded in 1907 and headquartered in Chennai. It offers a wide range of financial products and banking services including retail and corporate banking, loans, cards, insurance, and digital banking. With nearly 6,000 branches and serving more than 100 million customers nationwide, Indian Bank is one of India’s major PSU banks. The bank’s scale expanded following its merger with Allahabad Bank in 2020, and it continues to be majority-owned by the Government of India.

Indian Bank is a large Public Sector Bank (PSB) in India, ranking among the top PSBs by size, with total business over ₹11 lakh crore and significant assets (around ₹895,000+ crore as of 2025), boasting a strong pan-India presence with thousands of branches and a customer base of around 100 million, reinforced by its merger with Allahabad Bank. Its reach extends domestically across India, especially strong in South & East India, with a growing digital footprint and a few overseas branches in Singapore, Colombo, and Jaffna.

Size & Reach

Total Assets: Around ₹895,503 crore (US$110 billion) as of 2025.
Total Business: Over ₹11 lakh crore.
Deposits: Over ₹7.9 lakh crore (as of Dec 2025).
Advances (Loans): Over ₹4.37 lakh crore (as of Sep 2022).
Domestic Branches: Strong pan-India network with ~5,800+ branches.
Business Correspondents: Large network of ~12,000.
Customers: A substantial customer base of approximately 100 million.

The Challenge

Indian Bank required modern enterprise solutions to support internal operations and customer-facing services while ensuring reliability, security, and scalability across its large banking ecosystem.

Key challenges included:

Need for a centralized ERP system to streamline internal operations
Requirement for secure NFC-based solutions to support modern banking use cases
Ensuring smooth implementation with minimal operational disruption
Long-term system stability and post-go-live support

The Solution

Natural Support Consultancy Services Pvt. Ltd. (NSCSPL) partnered with Indian Bank to deliver focused enterprise and digital solutions aligned with public sector banking standards.

Our solution included:

ERP Implementation to streamline and integrate internal banking processes
NFC Enablement to support secure, modern, and contactless banking capabilities
Structured deployment and post-implementation support

The Results

Improved operational efficiency through centralized ERP workflows
Secure and reliable NFC-based system enablement
Stable system performance post go-live
Successful project completion with ongoing support engagement

THE DETAILS

Client: Indian Bank
Sector: Banking
Type of Organisation: Public Sector Bank
Location: India
Engagement Type: Bidder & Technology Partner
Project Status: Completed and now in support
Website: indianbank

TECHNOLOGY WE USED

WHAT WE DID

ERP Implementation
NFC Enablement

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