HRMS, ERP & Core Banking Enablement for Large-Scale Public Sector Banking

Bank of India

Bank of India is a leading public sector bank of India, delivering comprehensive banking services across the country through a wide branch network and robust technology-driven operations.

The Client

Bank of India (BOI) is a Government of India–owned Public Sector Bank with a strong national and international presence. Established in 1906, the bank offers a broad range of retail, corporate, MSME, and international banking services. With decades of experience in serving diverse customer segments, Bank of India manages large-scale banking operations that require reliable core systems and structured enterprise platforms.

As a major PSU bank, Bank of India places strong emphasis on operational efficiency, regulatory compliance, workforce management, and system stability. The bank continuously invests in technology to strengthen internal processes and ensure seamless service delivery to its customers.

Size & Reach

Total Business: Total global business reached ₹16,27,602 crore as of December 31, 2025.
Total Assets: Total assets were valued at approximately ₹1,042,581.95 crore in 2025.
Employees: The bank employs 50,564 staff as of 2025.
Domestic Network: The bank has over 5,300 branches across all states and union territories in India, controlled through 69 Zonal Offices.
International Presence: Bank of India has an overseas presence in 15 foreign countries across 5 continents, including 47 branches/offices (22 own branches, 4 subsidiaries with 23 branches, and 1 representative office/joint venture). Key international financial centers include Tokyo, Singapore, Hong Kong, London, Paris, New York, and Dubai.
Access Points: In total, the bank operates approximately 8,003 ATMs and cash recycler machines, alongside 23,281 Business Correspondents (BCs), resulting in over 36,000 customer touchpoints across India.

The Challenge

Bank of India required integrated enterprise and core banking solutions to support its large workforce, complex operations, and extensive branch network.

Key challenges included:

Managing HR operations for a large, distributed workforce
Centralising enterprise processes through ERP
Ensuring stability and reliability of Core Banking operations
Supporting mission-critical banking services with minimal downtime

The Solution

Natural Support Consultancy Services Pvt. Ltd. (NSCSPL) partnered with Bank of India to deliver structured and reliable banking technology solutions aligned with PSU banking standards.

Our solution included:

HRMS Implementation to centralise employee data and HR workflows.
ERP Implementation to streamline enterprise and administrative processes.
Core Banking System (CBS) implementation and support for banking operations.

The Results

Streamlined HR and enterprise operations
Improved visibility and control over organisational processes
Stable and reliable core banking operations
Enhanced operational continuity with ongoing system support

THE DETAILS

Client: Bank of India
Sector: Banking
Type of Organisation: Public Sector Bank
Location: India
Engagement Type: Technology Partner
Project Status: Live / Under Support

Website: bankofindia.bank.in

TECHNOLOGY WE USED

WHAT WE DID

HRMS Implementation
ERP Implementation
Core Banking System (CBS)

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