Natural Support Consultancy Services Pvt. Ltd.

End-to-End Core Banking & Enterprise Systems Enablement

The Himachal Pradesh State Cooperative Bank Ltd.

The Himachal Pradesh State Cooperative Bank Ltd. is a leading state-level cooperative bank, supporting financial inclusion and banking services across Himachal Pradesh through a wide branch network and modern banking systems.

The Client

The Himachal Pradesh State Cooperative Bank Ltd. (HPSCB) is the apex cooperative bank of Himachal Pradesh, operating under the cooperative banking structure (SCB/DCCB). The bank plays a critical role in delivering banking and credit services to individuals, cooperatives, and institutions across urban and rural regions of the state.

The Himachal Pradesh State Cooperative Bank (HPSCB) is the apex cooperative bank in HP, serving rural areas extensively with a large network of branches (around 238-262) and extension counters, focusing on farmer and rural credit in specific districts like Shimla, Mandi, Kinnaur, etc., and offering digital services alongside traditional banking to boost rural economy and financial inclusion

Size & Reach

  • Total Business Turnover: ₹27,431.42 crore.
  • Total Deposits: ₹16,334.37 crore.
  • Loans and Advances: ₹11,097.05 crore.
  • Gross Profit: ₹307 crore for the financial year ending March 31, 2025.
  • NPA Status: Gross NPA stands at 3.66%, with Net NPA significantly reduced to 0.26%.
  • Digital Transactions: Processed a record ₹5,300 crore in digital transactions in the latest financial year.
  • Agricultural Support: Provided over ₹2,000 crore in loans to 74,000 farmers via Kisan Credit Cards (KCC).

The Challenge

As a state cooperative bank with a distributed branch network, HPSCB required a comprehensive and integrated technology ecosystem to support both core banking and enterprise operations.

Key challenges included:

  • Managing mission-critical Core Banking System (CBS) operations

  • Meeting regulatory and compliance requirements (CKYC, PFMS)

  • Supporting digital banking channels (Internet & Mobile Banking)

  • Streamlining enterprise and administrative functions

  • Ensuring availability of skilled manpower and long-term support

The Solution

Natural Support Consultancy Services Pvt. Ltd. (NSCSPL) partnered with HPSCB to deliver a holistic banking technology solution, covering core banking, enterprise systems, compliance, and operational support.

Our solution included:

  • Core Banking System (CBS) implementation and support

  • HRMS & ERP for centralized enterprise operations

  • NFC enablement for modern banking use cases

  • CKYC & ALM systems to support compliance and risk management

  • Internet Banking & Mobile Banking (IB & MB) support

  • PFMS integration for government-linked financial processes

  • Fixed Asset, Investment & Borrowing modules

  • Manpower deployment for operational and technical support.

Technology & Delivery Model

  • Stable and reliable Core Banking operations across branches

  • Improved compliance readiness and reporting

  • Streamlined enterprise and administrative workflows

  • Enhanced digital banking support for customers

  • Long-term operational continuity with ongoing support

THE DETAILS
  • Client: The Himachal Pradesh State Cooperative Bank Ltd.

  • Sector: Banking

  • Type of Organisation: SCB / DCCB

  • Location: Himachal Pradesh, India

  • Engagement Type: Technology Partner & System Integrator

  • Project Status: Completed and now in support

  • Website: www.hpscb.com

TECHNOLOGY WE USED
WHAT WE DID
  • HRMS Implementation

  • ERP Implementation

  • Core Banking System (CBS)

  • NFC Enablement

  • CKYC Compliance

  • ALM Support

  • Internet & Mobile Banking (IB & MB)

  • PFMS Integration

  • Fixed Asset Management

  • Investment & Borrowing Modules

  • Manpower Deployment

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