Punjab National Bank Bancmate Customer Case Study

Overview : The Organization

Country: India
Industry: Banking

Customer Profile

Punjab National Bank (PNB) is one of the leading public sector banks in India. It has a large retail-banking network of over 4,400 branches and service counters that spreads out into far-flung and remote areas.

Business Situation

PNB was faced with the prospect of increased competition from new private and international banks. It also faced the challenge of linking all of its branch operations into a cohesive entity to serve its customers. The bank’s operations serve a widespread population that speaks many different languages.

Solution

PNB chose BancMate from Natural Technologies to run its branch banking operations on Microsoft® Windows Server™ 2003 and Microsoft SQL Server™ 2000.

Benefits

Bilingual software improves customer relationships.
Easy to implement and troubleshoot
User friendly, cuts training time
Scalable from very small to large

About PNB

Punjab National Bank (PNB) is one of the 500 largest banks in the world, and enjoys a rich history and heritage. PNB was the first Indian bank to be started solely with Indian capital. Established in 1895 at Lahore, and nationalized in 1969, it has worked assiduously to build the banking sector in rural and urban India. It has presence in remote areas of the country, cutting across cultural and linguistic boundaries. Computerization of the branches for data accuracy, operational ease, facilitation of customer interaction with banking products, and centralization of data was of concern for remote branches. One of the important reasons for choosing BancMate—a multilingual Total Branch Automation (TBA) package for rural and semi-urban branches—was that it is based on Microsoft® Windows Server System™, which provides ease of learning and intuitiveness, as well as the ability to easily implement and support solutions based on it.

Technology Stack

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